Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

What is the standard shipping timeframe for furniture items?

Most furniture and large decor items are processed within 2-3 business days and typically arrive at your doorstep within 7-10 business days depending on your location.

Do you offer white-glove delivery services?

Yes, we offer white-glove delivery for an additional fee. This service includes room-of-choice placement, assembly, and removal of all packaging materials.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture or final sale items are not eligible for return.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.

Are your wood products sustainably sourced?

At Door to Door, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood sources.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.